Frequently Asked Questions

Chessy is your revolutionary AI chess coach and the best way to learn chess and transform your chess journey. As the world's first voice-enabled, multi-modal chess AI, Chessy delivers personalized, interactive coaching in real-time. Beyond just analysis, Chessy adapts to your unique playing style, identifies your strengths and weaknesses, and provides tailored guidance to accelerate your improvement. Chessy explains complex chess concepts in intuitive ways, making learning accessible and enjoyable. Whether you're playing a game, analyzing positions, or just chatting about chess theory, Chessy is the best chess AI online that provides the personalized coaching experience that was previously only available from expensive human coaches.

Chessy represents a fundamental breakthrough in chess training. Unlike typical sites where you simply play chess against computer, Chessy delivers a truly interactive, personalized coaching experience through advanced voice and text interaction. What truly sets Chessy apart is its ability to create a comprehensive learning ecosystem: it adapts to your playing style from your online chess history, communicates with human-like understanding, and provides personalized feedback based on your specific strengths and weaknesses. Chessy combines the tactical precision of top engines with the natural explanations of a human coach, all while learning from each interaction to continually refine its coaching approach. This creates a dynamic, evolving chess companion that grows alongside you while you play chess and learn – something no other chess tool on the market offers today.

Chessy is tailored for beginner to intermediate players (roughly under 2000 online rating). Higher-rated players are welcome to try Chessvia as well, but should expect a more fun-oriented experience while we expand advanced coaching depth. As it stands, Chessvia is one of the best ways to learn Chess for beginners online. We are actively improving Chessy's coaching ability and plan to make it valuable to higher rated players soon!

Yes! New users get a free trial game with Chessy to experience our personalized coaching features. This gives you a chance to interact with Chessy through voice or text, explore the analysis capabilities, and get a feel for how Chessy can help your chess improvement journey. You can also select a 7-day free trial to any of our premium plans to fully explore all features before deciding on a subscription. It’s your opportunity to enjoy online Chess with computer-based coaching and elevate the typical online chess game experience.

Chessvia is designed to be accessible on all modern browsers with minimal system requirements. You don't need a high-end computer or specialized software to use our platform. Internet speed requirements are also relatively low, making the product accessible to most users worldwide. Unlike tools which require installing chess for pc or mac OS, Chessvia works directly in your browser for easy access. If you encounter any technical issues or have questions about compatibility with your specific device, please reach out to support@chessvia.ai, and we'll be happy to assist you.

Yes! Chessvia works on modern mobile browsers. While we recommend a desktop for the optimal experience, all core features including voice interaction are fully supported on mobile devices. Best of all, you can play chess against computer online straight from your phone without separate software. There may be some performance issues on certain mobile devices - if you encounter any problems, please reach out to support@chessvia.ai and we'll help you resolve them.

Chessvia is currently in an 'alpha' stage, which is an early release version. We're making the product available to users while actively developing and improving features based on feedback. As this is a brand new type of product using cutting-edge technology, users should expect occasional bugs or issues while we fine-tune the experience. If you want to experience the best online chess innovation early — you can jump right into our alpha.

Being in alpha means you're experiencing what will become the best chess ai in its early days, with the opportunity to help shape its future. You'll get access to innovative features ahead of the general public, but you might also encounter some limitations or bugs. We're continuously implementing improvements, and your feedback is invaluable to this process. If you prefer a more polished experience, you might want to wait for our official launch, but if you're excited about being part of our journey and contributing to the development of next-generation chess coaching, now is a perfect time to join.

We offer multiple ways to share your feedback and report any issues: During your interactions with Chessy, you can use the thumbs up/thumbs down buttons on messages to indicate helpful or unhelpful responses. This feedback directly helps us improve Chessy's capabilities. You can click the feedback icon in the bottom right corner of most screens to submit more detailed feedback through our form. For specific issues or more comprehensive feedback, you can email us directly at support@chessvia.ai. Your feedback is invaluable as we continue to develop and refine Chessvia, and we greatly appreciate your contributions to making our platform better for everyone.

Chessvia ELO is our proprietary rating system that measures your performance in games against Chessy. It considers factors like move quality, position understanding, and strategic decisions. Unlike other sites where you play chess against a computer, this let’s Chessy adjust difficulty levels and provide appropriate challenges for your skill level. Note: Keep in mind that this feature is still in alpha testing. If you think your ELO should be higher or lower - let us know!

As one of the best chess AI coaches on the market, Chessy not only adapts to your level but also your playing personality. Chessy knows all about your playstyle and history from your online chess accounts, as well as those games played against Chessy. Our goal is to make your coaching experience completely personalized and tailored to your level, strengths and weaknesses!

Yes! Chessy learns from your games and adapts recommendations to match your style. If you're aggressive, Chessy might suggest tactical opportunities; if you're positional, you'll get more strategic advice. And if you’re a beginner, you’ll learn the best chess strategy for beginners as you simply play.

Chessy provides feedback on a wide variety of chess aspects including best moves, short and long-term plans, tactical threats, and personalized suggestions based on your strengths, weaknesses, and current level. Many users find this the best way to learn chess as you can ask about principles, concepts, or get evaluations of your current position. Through this coaching, you can play winning chess by focusing on basic chess strategy or more advanced topics as needed Note: Keep in mind that Chessy is still in alpha stage, and may get the wrong answer sometimes. Very complex questions (e.g., asking about implications 3+ moves ahead, and discussing previous moves in the context of current moves) may be beyond Chessy's current capabilities. If you notice any issues, please let us know or 'thumbs down' the response in the chat so we can keep improving.

You should enable 'genius mode' through the button on the play page. This 'digs deeper' and explains concepts more thoroughly. This feature is still in alpha so there may be occasional issues. You will soon be able to customize the length of responses as well. For even more comprehensive analysis, you can also use the analyze page where Chessy can provide detailed explanations of positions and concepts. Enabling genius mode can feel like receiving the best free chess lessons on demand.

Chessy can speak in dozens of different languages via text, including chess in arabic, Spanish, Portuguese, German, French, Hindi, Russian, and much more. Just ask him to switch languages! Voice interaction currently only works in English and the site UI is only in English for now. We are actively expanding to other languages. Users should reach out to us via our support email to let us know if they'd like the site in another language.

Chessy has several fun personalities—it’s like saying 'Let's play chess' to a coach with a personality of your choosing. Chessy currently offers three distinct personalities that you can choose from when setting up a new game: Grandmaster Chessy: A serious, educational coach focused on proper chess instruction and theory Roasty Chessy: A light-hearted coach who mixes instruction with gentle humor and occasional teasing Hustler Chessy: An entertaining personality that brings street chess flair to your games with colorful commentary You can select your preferred personality when setting up a new game, along with other customization options. We're actively developing more personality options and are open to suggestions - feel free to contact us at support@chessvia.ai with your ideas!

Yes! Unlike fixed options like play chess against computer level 4 or other boring static settings, Chessy offers adjustable difficulty and teaching approaches. You can adjust Chessy's difficulty level, his personality / teaching style, and even the type of feedback you receive. You can also add details about your chess objectives and goals to tailor your experience even further.

One of the best ways to learn chess is through real-time advice, which you can get using various Chessy features. You can use the 'hint' dropdown for suggestions on the piece or move to make. You can also ask one of the predefined questions (or set your own in the customization page). You can of course also just type or use voice to ask any unique questions. Once a game is done, you can then analyze and review it with Chessy on the analyze page!

Simply click the microphone button during a game to ask Chessy questions. When you stop speaking, Chessy will detect that and answer. The voice recognition works with most modern browsers, and you can seamlessly switch between voice and text chat. No special software is required. It’s similar to an online chess game with computer, but with the added advantage of a chess AI online that can talk you through positions in real time.

Yes. You can undo your last move during a game. If you’d prefer to start fresh instead, you can always begin a new game with your preferred settings.

Absolutely! You can select a specific opening or position when you create a new game through the 'New game' button. If you’d like to drill all chess openings or study popular chess openings, Chessy will guide you move by move to deepen your understanding of each variation.

Your game state is automatically saved. When you reconnect, you can resume from your last position. No progress should be lost. You can also leave your game and come back whenever you want.

Yes, all games, analyses, and progress are automatically saved to your account. You can access your complete history at any time in the 'history' page in the sidebar.

Chessy Chat is a dedicated space where you can have conversations with Chessy outside of playing or reviewing games. Unlike in-game chat which focuses on the current position and game situation, Chessy Chat allows for broader discussions about chess concepts, openings, principles, and your overall chess development. You can access helpful prompts on the right-hand side of the chat page, including sections for Chess Principles, Openings, and personalized insights about your account. This feature is perfect for exploring theoretical concepts, reviewing your Chess.com statistics, and discussing general improvement strategies without being tied to a specific game.

You can learn chess openings in several ways with Chessy. On the Chessy Chat page, there's a dedicated "Openings" tab on the right side where you can select from approximately 20 different chess openings. . Chessy will explain the opening of your choice, including its advantages, typical plans, and can even personalize this information based on your Chess.com statistics. During gameplay, you can also practice specific openings by selecting them when creating a new game through the setup process. Additionally, you can ask Chessy opening-related questions at any time during a game or analysis session to get contextual advice about the opening you're playing.

Chessvia offers three comprehensive methods to analyze chess games: Analyze from PGN: You can upload or paste a PGN file to have Chessy analyze any chess game. This analysis highlights critical moments, identifies blunders, and provides detailed insights into the game. Analyze online games: You can import games directly from Chess.com or Lichess for Chessy to analyze. This seamless integration allows you to identify strengths, weaknesses, and improvement opportunities from your online play. Analyze past Chessy games: You can review games you've previously played against Chessy with AI-powered insights. This feature helps you track your progress and learn from your experiences directly within the app. During any analysis, you can move through the game using arrow keys, explore alternative lines by moving pieces, view the evaluation graph, and chat with Chessy about specific positions using both voice and text.

Yes! Chessy can now analyze your previous games. You can upload your games in PGN format or paste FEN positions, and Chessy will provide detailed analysis highlighting key moments, critical positions, and suggested improvements. You can also import games directly from Chess.com or Lichess for analysis. During the review, you can move through the game, explore alternative lines, and chat with Chessy about specific positions using both voice and text. This works for both wins and losses, giving you comprehensive insights into your play.

You can now 'copy' your PGN from games played against Chessy and also externally played games that you analyze through our online chess game platform. You can also share your chats and analysis with others via a sharing link (you can create this by finding the share button).

Yes! We've built robust sharing functionality into Chessvia. You can share your games and chats with Chessy directly from the play page, analyze page, or from your game history. When you share a game or analysis, anyone with the link can view it (though they won't be able to interact with Chessy themselves). This is perfect for showing friends an interesting position, getting feedback from others, or showcasing your improvement over time.

Chessvia AI offers several subscription tiers for accessing our best chess ai coaching experience: a free plan, Silver, Gold, and Platinum plans. Each tier provides different levels of access to features and coaching capabilities. For detailed information about what's included in each plan, please visit chessvia.ai/pricing where you can compare all plan features side by side.

We offer both monthly and annual billing options for all our premium plans. Annual plans come with a significant discount compared to monthly billing.

When you sign up for a free trial of any premium plan, you'll have 7 days to explore all features included in that plan. During this period, you won't be charged. At the end of the 7-day trial, if you choose to continue, you'll be automatically converted to the monthly or annual subscription you selected. You can cancel anytime before the trial ends to avoid being charged.

You can cancel your subscription at any time through your account settings page. If you cancel during your 7-day free trial, you won't be charged. For paid subscriptions, we offer a 7-day money-back guarantee if you're not satisfied with our service. For refund requests or assistance with cancellation, please contact support@chessvia.ai.

Chessvia follows all best practice data and privacy laws and policies. We take your privacy seriously and have implemented robust measures to protect your personal information. For comprehensive details about how we collect, use, and protect your data, please refer to our Terms of Service (https://www.chessvia.ai/terms-of-service) and Privacy Policy (https://www.chessvia.ai/privacy-policy).

We use industry-standard encryption and security practices to protect your data. Payment processing is handled through Stripe, a leading secure payment provider. For complete details on how we handle your information, please refer to our Terms of Service and Privacy Policy, which can be accessed through the links at the bottom of our website. We are committed to maintaining the highest standards of data security and privacy protection.

You can connect with the Chessvia community through our various social media channels. We maintain active communities on Discord (https://discord.gg/qvB4qR6Xv5), Youtube (https://www.youtube.com/@ChessviaAI), Reddit (https://reddit.com/r/chessvia), Instagram (https://www.instagram.com/chessviaai), TikTok (https://www.tiktok.com/@chessviaai). Links to all our social platforms can be found in the footer of our website. We encourage you to join these communities to share your experiences, get tips from other users, and stay updated on the latest Chessvia developments.

You can reach our support team through the contact form on the website or by emailing support@chessvia.ai. We aim to respond to all inquiries within 24 hours. For less urgent feedback or suggestions, you can also use the feedback icon in the bottom right corner of the site.